As a value-added convenience to our clients, HCFS has established a National Patient Service Center (NPSC) to respond to patients’ and payers’ inquiries about medical billing issues. Along with a staff of 75 trained customer service representatives, our NPSC houses a state-of-the-art telephone system that effectively manages over 5,000 calls daily, 6 days a week.

Through our National Patient Service Center, our representatives can:

	Advise on patient account status
	Enter and bill insurance companies
	Update patient account information
	Enter and accept credit card payments
	Set up payment plans for patients
	Take steps to resolve payment issues

The centralized training and quality assurance found at our NPSC provides your callers with more accurate and timely information, delivered with a friendly and courteous approach. Without the long hold times and numerous call transfers that characterize many call centers, patient satisfaction is increased. In our experience, most patients’ billing questions can be satisfactorily resolved by our National Patient Service Center in a matter of just minutes. Providing your patients with the information they need - when they need it - creates a sense of goodwill and highlights your commitment to customer service. It’s a win-win situation, all around.

To learn more about our National Patient Service Center, please contact us.