National Patient Service Center

As a value-added convenience to our clients, HCFS of TeamHealth has established a National Patient Service Center (NPSC) to respond to patients’ and payers’ inquiries about medical billing issues. Along with a staff of 75 trained customer service representatives, our NPSC houses a state-of-the-art telephone system that effectively manages more than 4,500 calls daily, 6 days a week.

Through our NPSC, our representatives can

Advise on patient account status
Enter and bill insurance companies
Update patient account information
Enter and accept credit card payments
Set up payment plans for patients
Take steps to resolve payment issues

NPSC’s centralized training and quality assurance program ensures that callers receive timely information delivered with a friendly and courteous approach. Without the long hold times and numerous call transfers that characterize many call centers, patient satisfaction is increased. In our experience, most patients’ billing questions can be satisfactorily resolved by our NPSC in a matter of just minutes. By providing your patients with the information they need when they need it, the NPSC creates a sense of goodwill and highlights your commitment to customer service. It’s a win-win situation all around.

To learn more about our NPSC, please contact us.